Common questions
Everything you need to know first
Anything missing? WhatsApp Nadine — she'll add it here.
What ages is the soft play suitable for?+
Designed for kids ages 1 to 5. All equipment is foam-padded and safe for toddlers. Older siblings are welcome to join in.
How much space do I need?+
Klub Mini fits a 3 × 3m corner. Classic wants 4 × 5m. Signature needs 5 × 6m+. We measure your space first. Indoors, outdoors, garden, majlis, hotel suite — all fine.
Where do you deliver?+
Cleared for The Pearl, Lusail Marina, West Bay, Al Waab, Abu Hamour, Education City, Al Gharrafa. Other Doha areas on request.
How clean is the equipment?+
Every piece is wiped down with hospital-grade disinfectant + UV-treated between every single rental. Photo evidence on request. Quarterly steam clean. Equipment retired and replaced every 18 months.
Are you insured?+
Yes. QAR 1M public liability cover. Most premium compounds (Pearl, Lusail) ask for the certificate before we enter — we send the COI directly to your compound office.
How far in advance should I book?+
Minimum 7 days for the founding-family promo and weekend slots. Last-minute (under 7 days) is sometimes possible at a 15% rush surcharge — message Nadine on WhatsApp.
What if I need to cancel or reschedule?+
Reschedule for free up to 14 days out, no questions asked. Inside 14 days the deposit is non-refundable but transfers as a 50% credit to a future date. Weather (outdoor only): we always reschedule, never refund.
Can I see the price for Klub Signature?+
Starting from QAR 3,800. Exact number depends on theme, head count, and add-ons — easier to talk it through. WhatsApp Nadine and we'll quote you in chat.
How do I pay?+
Bank transfer to our IBAN, Apple Pay, or a Skipcash payment link in WhatsApp. No cash. We can split 30% deposit + 70% balance the day before.
Do you have an Arabic-speaking team?+
Yes. The setup team speaks Arabic and English. Captions, Cal.com confirmations, and WhatsApp templates are bilingual on request.
Can we do an indoor party? It's hot.+
Absolutely. Mini and Classic fit most majlis or living-room footprints. We avoid outdoor setups Jun-Aug — for those months we partner with indoor venues.
Do you do ladies-only setups?+
Yes. Tell us at booking and we'll arrange a female-only setup team where logistically possible.
Can you do a theme not on your list?+
Probably yes for Klub Signature — DM Nadine the inspiration photo and we'll cost it.
What about photos and posting?+
We ask before we post. Default is opt-out — your party stays private unless you say it's OK to share. If you do say yes, we send the edited photos to you first and tag you when we post.